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Warranties & Guarantees

Take the Risk Out of Buying a New Water Filter with Water2Drink’s “4-Way Consumer Protection Plan”

1) Lifetime Warranty on Stainless Steel & Plastic Housings

The Multipure Drinking Water System exterior stainless steel housing and plastic housing (canister) is warranted by Multipure for use and will be repaired or replaced at no charge, provided that the filter cartridge has been replaced at least once a year.

2) 12-Month Warranty on All Accessories

All exterior hoses and attachments on the Multipure Drinking Water System are warranted by Multipure for use and will be repaired or replaced at no charge.

3) 90-Day Satisfaction Guarantee

If, for any reason, you are not completely satisfied with your Multipure Drinking Water System, Multipure will refund 100% of the purchase price, excluding shipping and handling fees.

  1. 4) 30-Day Best Price Guarantee

If you provide us with proof of another Authorized Multipure Independent Builder offering a lower purchase price than Water2Drink, we will rebate the difference plus $20. See the terms and conditions of our Best Price Guarantee outlined below.

View the Multipure Triple Guarantee

Download a PDF copy of the Multipure Warranty here. (100Kb, PDF)

Multipure’s Warranty/Return Policy on Items Other Than Multipure Drinking Water Systems


  • Warranty: 12 months
  • Return policy: 90 days

    Emergency Kit

  • Warranty: N/A
  • Return policy: 30 days; all items must be returned unopened


  • Warranty: 30 days
  • Return policy: 30 days

    Hose and Diverter Valve

  • Warranty policy: 12 months
  • Return policy: N/A


  • Warranty: N/A
  • Return policy: 30 days

    Replacement Filters

  • Warranty: 30 days
    Return policy: N/A
  • Note: On the return policy, customer will receive refund minus the shipping and handling fees paid.

    Water2Drink Best Price Guarantee

    Water2Drink will match any discounted price for new Multipure Drinking Water Systems!

    If you provide us with proof of another Authorized Multipure Builder offering a lower purchase price than, we will rebate the difference plus $20!

    Terms and Conditions of Guarantee:

    1. You must request a Guaranteed Best Prices rebate from Water2Drink within not more than 30 days from the date of purchase of a new Multipure Drinking Water System from This rebate offer does not apply to any Multipure products other than new Drinking Water Systems. Only one rebate request will be honored for each Multipure Drinking Water System purchased from

    2. Proof must be sent via Email ( along with information identifying the authorized Multipure Independent Builder offering the lower purchase price and the total rebate amount you are requesting. Acceptable forms of proof include:

    •Link to an active web page clearly showing a lower purchase price than Water2Drink’s price for the same product.
    •Digital photograph or copy of an advertisement (e.g., exhibit booth sign, flyer, display ad, etc.) showing a lower selling price.
    •Copy of an email or other correspondence offering a lower purchase price.

    3. Proof of lower advertised pricing offered by another Multipure Independent Builder is subject to verification by Water2Drink. The Guaranteed Best Price rebate check will be sent only to the individual identified on the Water2Drink product order, and only after completion of Water2Drink’s verification of proof.

    4. This price guarantee does not apply to Multipure Drinking Water Systems (a) sold through non-authorized Multipure Independent Builders, (b) to Multipure products advertised through auction-based web sites such as eBay, or (c) to the “MPADC Water Guardian” and “CB” product line of Multipure Drinking Water Systems sold through Dealers and Resellers.

    5. In making a rebate request, Customer acknowledges and agrees that the full amount of the rebate paid to Customer must be returned to Water2Drink should Customer subsequently choose to cancel the order and return the Multipure Drinking Water System.

    Please contact Water2Drink Customer Service at 855-398-6726 with any questions regarding this offer.

    Multipure Independent Builder Logo is an
    Independent Builder
    for Multipure Products.

    Multipure's Solid Carbon Block Filters provide clean, delicious, healthier water for drinking, cooking, beverages, food preparation, and more. And refreshing Multipure water is available whenever you need it, right at your kitchen sink. Multipure’s exclusive three-stage, compressed, activated solid carbon block filter does not remove healthful minerals, but it does reduce a wide range of contaminants of health concern.

    All units include hardware and materials needed for installation, and the filter is easy to replace. Plus, Multipure Drinking Water Systems come with a 90-day money-back guarantee, a lifetime warranty on the housing, and a one year warranty on all accessories.

    Why Multipure & Water2Drink?

    1Superior Performance

    Multipure Drinking Water Systems reduce a greater number of contaminants of health concern when compared to competitive products. Multipure leads the industry in reducing contaminants, constantly innovating and improving filter performance.

    2NSF Tested & Certified

    Multipure Drinking Water Systems are performance tested and certified by NSF International. This independent certification guarantees that the products will live up to your expectations and deliver the protection your family wants and needs.

    3Lifetime Warranty

    Multipure stands behind its products with the best warranty in the industry and a satisfaction guarantee. The filter housings come with a Lifetime Warranty – your lifetime – and a 90-day money-back satisfaction guarantee.

    4Best Price Guarantee

    Water2Drink offers the best prices for Multipure products, and we back up this claim with our Best Price Guarantee. After you purchase from Water2Drink, if you find the same Multipure Drinking Water System offered at a lower purchase price somewhere else, we will rebate the difference plus $20 more.