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Customer Service

It’s All About You

Water2Drink wants to ensure that all of your questions are promptly answered, and we strive to make it as easy as possible for you to find what you need. If you don’t immediately find on our web site the information or products you want, please contact us so that we may assist you. We have many years of experience working with Multipure and water filtration products. We want to help you make the best choices for your specific needs, and make it easy to buy the right Multipure product for you and your family.

Ways the Water2Drink Customer Service Team Will Assist You

  • Speak with a knowledgeable ‘live’ person to help you choose the best product for your needs
  • Answer your product or general water filtration questions
  • Accept your credit card order by telephone
  • Expedite delivery arrangements
  • Check the delivery status of your order
  • Address problems or concerns with your order when received
  • Receive your recommendations or feedback concerning how Water2Drink can improve our web site or our service
  • Water2Drink Customer Service
    Contact Information

    Hours: 9:00 AM to 9:00 PM Eastern, Monday through Friday
    Email: service@water2drink.com
    Telephone: 855-398-6726 (Toll Free)
    FAX: 866-675-0293
    U.S. Mail: Water2Drink, P.O. Box 1192, Glen Allen, VA 23060-1192


    We gladly accept the following credit cards:
    Visa, Mastercard, Discover, American Express

    Need to Return or Repair a Multipure Product?

    Multipure backs its products with a 90-day Money-Back Satisfaction Guarantee, a Lifetime Warranty on Drinking Water System housings, and 1-Year Warranty on accessories. All refunds, product returns, and warranty repairs are handled by Multipure, not Water2Drink, but please contact Water2Drink for assistance if you experience any difficulties.

    Multipure Customer Service may be contacted by:

  • Phone:  800.622.9206
  • Email:   custsvc@multipure.com
  • Mail:     Multipure International, 7251 Cathedral Rock Drive, Las Vegas, NV 89128
  • Multipure Independent Builder Logo

    Water2Drink.com is
    an Independent Builder for
    Multipure Products

    Founded in 1970, Multipure is an industry leader in the manufacture and distribution of drinking water systems and compressed solid carbon block filters. Headquartered in Las Vegas, Nevada, Multipure employs over 300 people, and is committed to being an eco-friendly company that provides the people of the world with the best quality drinking water at an affordable price. Multipure is a member of the Water Quality Association, the Las Vegas Chamber of Commerce, and the Better Business Bureau.

    Multipure's Solid Carbon Block Filters provide clean, delicious, healthier water for drinking, cooking, beverages, food preparation, and more. And refreshing Multipure water is available whenever you need it, right at your kitchen sink. Multipure’s exclusive three-stage, compressed, activated solid carbon block filter does not remove healthful minerals, but it does reduce a wide range of contaminants of health concern.

    Experience You Can Trust.

    Water2Drink is the 2014 Multipure Sales Team of the Year

    Water2Drink.com has the knowledge and depth of experience to guide our customers in making optimal water filtration system choices. Each member of our team takes the time to first listen to our customers before making any recommendations, making sure that we understand what unique drinking water problems our customers may be facing. We only recommend products and solutions that have a proven track record and best suit the needs of our customers. Year after year, Water2Drink.com has been recognized by Multipure as one of their leading Builders, serving customers as a trusted source for all things Multipure.

    Why Multipure & Water2Drink?

    1Superior Performance

    Multipure Drinking Water Systems reduce a greater number of contaminants of health concern when compared to competitive products. Multipure leads the industry in reducing contaminants, constantly innovating and improving filter performance.

    2NSF Tested & Certified

    Multipure Drinking Water Systems are performance tested and certified by NSF International. This independent certification guarantees that the products will live up to your expectations and deliver the protection your family wants and needs.

    3Lifetime Warranty

    Multipure stands behind its products with the best warranty in the industry and a satisfaction guarantee. The filter housings come with a Lifetime Warranty – your lifetime – and a 90-day money-back satisfaction guarantee.

    4Best Price Guarantee

    Water2Drink offers the best prices for Multipure products, and we back up this claim with our Best Price Guarantee. After you purchase from Water2Drink, if you find the same Multipure Drinking Water System offered at a lower purchase price somewhere else, we will rebate the difference plus $20 more.